Help center

Short, step-by-step guides for everything in LOYA. Most take under 2 minutes.

New here? Take the 2-minute tourClick through a demo café's dashboard. No account needed, nothing is saved.Still stuck?A real person answers on WhatsApp, in English or Arabic, usually within the hour.

Getting started

Create your accountLOYA uses your Google account, so there is no password to remember.

Steps

  1. 1Tap “Start free” on loya’s home page.
  2. 2Tap “Continue with Google” and pick your account.
  3. 3Answer 3 quick questions: business name, look, reward. That’s your page live.

Tip: Use the Google account you check every day: receipts and booking alerts go there.

Start your 30 free daysAdd a card to unlock everything. You pay AED 0 today.

Steps

  1. 1After setup, tap “Add card & start free trial”.
  2. 2Pay securely with card, Apple Pay or Google Pay (Stripe).
  3. 3Your first charge is on day 31. We email you 3 days before.
  4. 4To stop, cancel before day 30 in Settings → Manage billing. You pay nothing.
Put LOYA on your phone’s home screenOpen LOYA like an app, with one tap, for fast scanning at the counter.

Steps

  1. 1iPhone: open LOYA in Safari, tap Share, then “Add to Home Screen”.
  2. 2Android: open LOYA in Chrome, tap ⋮, then “Install app” or “Add to Home screen”.
  3. 3Open it from the new icon. You stay signed in.

Your business page

Edit your pagePhotos, description, hours, address and colours, all on one screen.

Steps

  1. 1Open “My page”.
  2. 2Add a cover photo and a few gallery photos.
  3. 3Fill in opening hours, address and WhatsApp number.
  4. 4Turn sections on or off and drag them in the order you like. Changes are live as soon as you save.
Add your menu or productsWhat you sell, with prices in AED and photos.

Steps

  1. 1Open “Products”.
  2. 2Tap “Add” and enter a name, price and photo.
  3. 3Group them in categories (Drinks, Sweets…).
  4. 4Hide an item when it’s sold out instead of deleting it.
Share your link and QR codeWhere to put your link so customers find you.

Steps

  1. 1Copy your link from the dashboard home.
  2. 2Paste it in your Instagram bio and WhatsApp Business profile.
  3. 3Add it to your Google Maps listing as your website.
  4. 4Print the counter poster from “Loyalty card” so walk-in customers can scan.

Tip: Change your link (loya…/your-name) any time in Settings.

Loyalty card

Design your cardColours, logo, stamp icon and reward.

Steps

  1. 1Open “Loyalty card”.
  2. 2Pick a style, your colours and a stamp icon.
  3. 3Choose how many stamps are needed (for example 8) and the reward (a free karak).
  4. 4Check the live preview on the right, then save.
How customers get your cardNo app to download: the card goes into Apple Wallet or Google Wallet.

Steps

  1. 1The customer scans your counter QR or opens your page.
  2. 2They tap “Get the card” and add it to their Wallet.
  3. 3That’s it. Their card updates by itself after each visit.

Tip: Ask at the till: “Do you want our loyalty card? It takes 10 seconds.” It works much better than a sign.

Bring customers backSend a message to every card, or run double stamps.

Steps

  1. 1Open “Loyalty card” → messages.
  2. 2Write a short message (“New pistachio kunafa this weekend!”).
  3. 3It appears on your customers’ cards on their lock screen.
  4. 4Use double stamps on quiet days to fill the café.

Scanning & staff

Give a stampOne tap per visit from any phone.

Steps

  1. 1Tap the big “Scan” button.
  2. 2Point the camera at the customer’s card QR.
  3. 3The stamp is added and their card updates instantly.
  4. 4When a reward is ready, LOYA shows it. Tap “Redeem” when you hand it over.

Tip: No camera? Type the code under the QR instead.

Let your staff scanEach person gets a PIN. They can scan but can’t see your settings.

Steps

  1. 1Open Settings → Staff.
  2. 2Add a name and a 4-digit PIN.
  3. 3Share the scan link with them (or open it on the counter phone).
  4. 4Remove a person any time; their PIN stops working at once.

Reservations

Turn on table bookingsCustomers pick a day, a time and how many people.

Steps

  1. 1Open “My page” and turn on the Reservations section.
  2. 2Set your maximum group size.
  3. 3New requests appear in “Reservations” with a red badge.
Confirm or decline a bookingOne tap, then a ready-made WhatsApp reply.

Steps

  1. 1Open “Reservations”.
  2. 2Tap Confirm or Decline.
  3. 3Tap WhatsApp to send the customer a message that’s already written for you.

Billing & account

Manage or cancel your planAED 300/month + 5% VAT. Invoices, card and cancelling are in one place.

Steps

  1. 1Open Settings → Manage billing.
  2. 2Download invoices, change your card, or cancel.
  3. 3If you cancel, LOYA stays on until the end of the month you paid for.

Tip: Nothing is deleted when you stop. Come back any time and everything is still there.

LanguagesYour page and LOYA itself work in English, Arabic, Russian, Hindi and Urdu.

Steps

  1. 1Use the language button (🌐) to switch LOYA’s language.
  2. 2On “My page” and “Products”, write texts in each language you want. Customers see their own language automatically.

Still stuck?

A real person answers on WhatsApp, in English or Arabic, usually within the hour.

Message us on WhatsApp